Customer Advisory No. (9)
Dear Valued Customer,
At Salalah Port, we always prioritize safety at our terminal as well as to ensure best possible support when dealing for our customers.
Herewith are updated announcements vital for all port users.
(A) As per the announcement by the Supreme committee on COVID-19 regarding the adaptation of the principal of vaccination as a condition to access all government and private sector entities, effective 1st of September, it is mandatory to show evidence of being vaccinated as a pre requisite to entering Port of Salalah premises.
This is applicable to ALL individuals entering the Port, including Port staff and Port users.
(B) In our efforts to improve customer experience, we have implemented a case management system to strengthen our service to you effective from 8 July, 2021
Instead of sending emails to individual colleagues in our commercial team related to complaints, concerns, or general enquiries, you only need to send your support request to a single email address: customercare@salalahport.com
We have now adapted a single point of contact approach for you to voice your concerns.
Should you have any concerns and/or queries, please feel free to contact:
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Saad Ramadan – Senior Manager, Commercial
Saad.ramadhan@salalahport.com
Salim Qatan – Manager, Customer Experience
SalimSuhailSaid.Qatan@salalahport.com
Amer Noor Mohammed – Assistant Manager, Customer Experience
Amer.Noor@salalahport.com
Customer Care Team at Port of Salalah.
