Customer Advisory No. (9)
Dear Valued Customer,
At Salalah Port, we always endeavor to give you the best possible support when dealing with our terminal.
In our efforts to improve customer experience, we will implement a case management system to strengthen our service to you effective 8 July, 2021
With this new system, we will be able to provide faster and more efficient resolutions to your queries. Real-time data and record keeping gives us more visibility on where to improve in future and support you better.
What will change for you?
Instead of sending emails to individual colleagues in our commercial team related to complaints, concerns, or general enquiries, you only need to send your support request to a single email address: customercare@salalahport.com
All our Customer Service colleagues have access to the same system to give you best-in-class and personalized support. From 8 July 2021 you will receive an automatic reply with a case number. This case number can be used when you want to follow up on your email.
It is important to note that for appointments / operations / claims / planning support, you should still contact the teams directly in the same way as before.
By providing a single point of contact for customer service, we are confident that this change will benefit you.
Should you have any concerns and/or queries, please feel free to contact:
- Commercial Department:
Saad Ramadan – Senior Manager, Commercial
Saad.ramadhan@salalahport.com
Salim Qatan – Manager, Customer Experience
SalimSuhailSaid.Qatan@salalahport.com
Amer Noor Mohammed – Assistant Manager, Customer Experience
Amer.Noor@salalahport.com
Customer Care Team at Port of Salalah.
